In this special webinar, Kooomo CEO Ciaran Bollard is joined by Andy Mulcahy, Strategy & Insight Director at IMRG, and Patrick Taylor, Business Development Manager at Loqate, to look at what customers really want from deliveries and how retailers can create a delivery experience that goes far beyond signing for a package!
Topics covered include:
- The key challenges for retailers around delivery
- Customer expectations - what to do when you can't offer free shipping
- Best practices for communicating with your customers throughout the shipping process
- How to prevent delivery failures through UX
- Q&A session with the panel
Want to get your delivery strategy in check ahead of the busiest shopping season of the year? Watch now!