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July 20, 2017
Along with those vying for your customers, each day brings a new pretender with some cutting-edge technology that promises to be the next ‘game-changer'. It’s easy to get distracted but it can pay off to keep up to speed with the new technologies that are reshaping the future of online selling.
It’s important to realise that some of these young upstarts are more agile, quicker, and let’s face it, better looking than what exists in the marketplace. They’re making noise because quite often, they deserve it. That’s why they like to call themselves annoying new-fangled tags like ‘disrupters’.
Don’t Discriminate, Integrate
By 2018, it is predicted that a successful eCommerce site will need to integrate with more than 15 vendors to deliver an acceptable customer experience. After all, why should you accept an inferior product for your CRM, ERP or SEO when there are vendors out there who have spent years dedicated to getting these specialised technologies right.
It’s pretty obvious that you can’t do all of this alone. The good news is, you don’t have to. Any successful eCommerce strategy will include the help of several external tools, from CRM, Distribution Order Management, Customer Service, Returns, CMS and many more. You might already have some apps that you use that you are happy with and which help you to run your business smoothly. The problem comes when you want them all to speak to each other or when you need to scale up your business.
With many digital commerce platforms, once you have decided to migrate you are faced with a dilemma. Either you give up your favourite existing software and start using unfamiliar software, or you begin the laborious task of integrating these technologies so that you can continue to work as you always have. It doesn’t have to be this way!
At Kooomo, you don’t have to choose. We offer one-click integrations with all of the biggest 3rd party vendors so you can migrate over with minimal disruption. Instead of a long lead time, you are faced with a migration that can happen quickly and with no added cost. This was one of the main reasons we were named in the Gartner Magic Quadrant in 2017. In the next few weeks, we will put the spotlight on some of our integration partners, in the meantime, you can check out the list at the link below.
More to explore
In the next few years, we are foreseeing an impressive increase for the global retail industry. While this can be beneficial for the global eCommerce industry, it also means that there will be more competition, as well.
European Data Protection rules were launched back in 2018, to protect the confidentiality of our personal data but even four years later, there is still a lack of understanding among companies and consumers about how to comply with the best practices. Big tech companies, like Google or Amazon, usually refer to the acronym GDPR, to explain the rules that verify the data, so it is not used inappropriately, but to add details to create confusion.