Omnichannel Commerce
Omnichannel Commerce

Omnichannel Commerce

Omnichannel means synchronised stock, which enables shoppers to click and collect their orders, have more returns options, and experience a seamless customer journey.


Omnichannel features in the Kooomo digital commerce platform allow you to synchronise all of the stock in every one of your warehouses as well as bricks and mortar stores. This, in turn, optimises all inventory, significantly reducing the odds of items going out of stock.

omnichannel commerce solution

Give users a true omnichannel experience by implementing click and collect into your digital commerce strategy. Many retailers use their central warehouses to ship orders to physical stores a few times a week. With our omnichannel commerce solution features, orders can be placed online and ready to collect within a matter of hours. Users can also buy products online, and return in-store, or order in-store and have items delivered to them directly.


The Kooomo digital commerce platform enables you to track all payments, from both online transactions and through a point of sales (POS) in bricks and mortar stores. Giving retail staff in physical stores visibility over customers' orders ensures a smooth customer experience.

Find out more about our features