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About us

  • Category Customer experience Service and Success
  • Rating  
Medallia is a cloud platform for customer experience management. Medallia collects customer feedback across many different touchpoints (Such as mobile, social media, online, and contact centers), understand it in real-time, and drive action everywhere. The tool understands. predicts and takes action to deliver extraordinary customer experiences.

Website: https://www.medallia.com/

Key Features

  • Text Analytics
  • Suggested Actions
  • Risk Scoring
  • Experience Profile
  • Journey Analytics
  • Flexible data permission
  • Real-Time synchronization
  • Program configuration


Key features