Deliver a world-class customer experience that will increase your customer lifetime value and make your brand stand out from competitors.
Manage Online Store Conversion Rate More Efficiently
The Kooomo digital commerce platform unifies all customer requests coming in from all channels - website, email, marketplaces, etc. Therefore, you don't need to jump from one platform to another to ensure that all queries are being answered. Configure templates in multiple languages to handle requests quickly - improving your online store conversion rate.
Flag Potential Fraudulent Activity
Users get a complete view of all incoming and outgoing payments through the platform. Shipping and VAT quotes can easily be calculated for B2B customers. Risk analysis technology scores all transactions and flags and potential fraudulent activity to users, limiting the amount of chargebacks coming through your online channels.
Track Your Net Promoter Score (NPS)
Enable customer surveys on your site to calculate your NPS, then use the data gathered to identify new ways to improve overall customer engagement and elevate brand loyalty.