Digital Commerce Features

Digital Commerce Features

Kooomo has been developed using the deep knowledge, feedback and experience gained over 17 years working with international customers at every step of the digital commerce journey. Designed to satisfy the needs of e-commerce clients, it offers cutting edge tools in line with the latest digital and retail trends.

SaaS Cloud Platform

  • FASTER TIME TO MARKET
    The cloud software allows quicker set-up time and no initial need for IT/backend development
  • NO LICENCE COSTS
    Revenue share model reduces initial investment and allows brands to focus on global expansion
  • NO SERVER AND INFRASTRUCTURE COSTS
    Kooomo is responsible for the availability, scalability and reliability of the platform, which allows brands to focus resources on other, more strategic issues
  • DIRECT CONTROL ON THE PLATFORM
    The ease of use allows the brands to personally manage the platform without the internal need for dedicated IT resources
  • SOFTWARE UPGRADES EVERY 3 WEEKS
    New releases and upgrades are seamlessly integrated into the platform every 3 weeks without disrupting the day-to-day operations
  • AGILITY
    Simple and flexible usage of the platform and no need for IT dedicated resources, saving costs and valuable time
  • MULTIPLE ACCESS
    The cloud model enables many users with different roles to connect simultaneously from multiple locations
SaaS Cloud Platform

Omnichannel & multichannel, POS

  • CONVERGENCE OF PHYSICAL AND DIGITAL STORES
    Online and offline stores, synchronized into a single, unified platform
  • MULTICHANNEL MANAGEMENT
    Multichannel integration of physical stores, marketplaces and online stores
  • BUY ONLINE – PICK UP/ RETURN IN STORE
    Customers can choose to buy online and pay and collect in store, also with option to return the item in store
  • POS
    Ability to track payment made by POS in store, integrated directly with the platform
  • ORDER ONLINE IN STORE
    If the product is not available in the store customers can finish the purchase online with the help of mobile devices available in store and get the product delivered at home
  • RETAIL AND ECOMMERCE STOCK SYNCHRONIZATION
    The synchronization of the stock enables the brand to have direct and full control of the inventory in both physical and digital channels regardless of warehouse location
Omnichannel & multichannel, POS

Marketplace connector

  • FULL INTEGRATION WITH MAIN MARKETPLACES
    Possibility to easily list products on marketplaces directly through the platform with all information related to products, categories, prices
  • INVENTORY & STOCK SYNCHRONIZATION
    Full control and synchronization of the stock enables sales on different channels using multiple warehouses
  • AUTOMATED ORDER MANAGEMENT AND MESSAGING INTEGRATION
    Unique interface to manage orders and customer requests from ecommerce and marketplaces like Amazon and eBay
  • SALE ON ALL AVAILABLE MARKETS WITH LOCAL CUSTOMIZATION
    Centralized, simple and personalized management of listings on all eBay and Amazon markets
  • FLASHION EBAY MULTIBRAND STORE
    Clients can take advantage of Kooomo’s Flashion store with high ranking and metrics as an indirect sales channel
  • PROFESSIONAL EBAY STORE DESIGN
    Customized, store design that reflects customers' brands, on eBay
Marketplace connector

Content Management System

  • ABILITY TO ORGANIZE THE CONTENT BY SPECIFIC RULE
    Possibility to customize the content shown depending on final customer location (i.e. different promotions for different countries, languages etc.)
  • EASY CONFIGURATION
    Easily configurable content types and easy creation of new content
  • BLOG
    Build a blog integrated within the ecommerce website (information about the products, prices, images, etc)

  • USER ROLE
    A specific role can be given to admin users to manage the content
  • CATEGORY BANNER
    Personalized management of banners, headers, categories and promotional areas dedicated to seasonal collections
  • IMPORT / EXPORT
    Reduced implementation time with the import of files through the admin interface
Content Management System

Warehouse Management System

  • REDUCED RISK OF RUNNING OUT OF STOCK
    Ability to avoid the risk of out of stock issues with the synchronization across all channels occurring every 15 minutes
  • CENTRALIZED INVENTORY MANAGEMENT
    Unique interface from which to control stock throughout all the channels
  • MULTIPLE WAREHOUSE SYNCHRONIZATION
    Unique and centralized interface to manage multiple physical shops and websites allowing them to share the same inventory across multiple warehouses
  • SHIPPING COURIER ALGORHYTHM
    Integration with all international couriers (DHL, BRT, FedEx, TNT, UPS, etc.). Depending on the clients needs, the system automatically assigns the optimum shipping method
  • INTERNATIONAL NETWORK OF WAREHOUSES
    Clients can benefit from Kooomo’s partnership with PVS, one of the world’s largest logistic networks
  • DIRECT INTEGRATION WITH CLIENT WAREHOUSE
    Kooomo platform can be easily integrated with different warehouse management systems
Warehouse Management System

Analytics e Report

  • PERSONALIZED DASHBOARD
    Manage data in order to create personalized reports to view and download in various formats (png, jpg, pdf, svg, csv) defined by date, location, currency, etc.
  • REVENUE REPORTS
    Sales reports per country, invoice reports, refund reports, etc.
  • PRODUCT REPORTS
    Merchandising reports, products on sale, products sold out, most viewed products, most purchased products, etc.
  • ORDER REPORTS
    Order status reports, refunded order, changed order report, etc.
  • STOCK REPORTS
    Low stock reports, warehouse overview reports, movements reports, etc.
  • MARKETING REPORTS
    Keywords / search terms reports, gross revenue per campaign, ROI per campaign, SEO and Newsletter returns report, etc.
  • CONVERSION RATE REPORTS
    Traffic & conversion rates reports for each country
Analytics e Report

1-Click Integration

  • ADD 3RD PARTY APPLICATIONS TO ECOMMERCE IN 1 CLICK
    Easy and quick integration of applications of 3rd parties to the ecommerce
  • REDUCED TOTAL COST OF OWNERSHIP
    Reduced investment costs for the integration of 3rd party application thanks to existing network of partners
  • NO DEVELOPMENT TIME NEEDED FOR 3RD PARTY INTEGRATION
    Immediate availability of 3rd party applications for clients, saving cost and time
  • MAXIMISE THE ECOMMERCE POTENTIAL
    Maximize the value of the digital commerce network
  • CONTINUOUSLY GROWING PARTNER NETWORK
    Platform value is constantly growing through the continuous addition of new partners
1-Click Integration

Product Information Management

  • INTUITIVE DATA IMPORT / EXPORT
    Product information can be easily created through an import system, enabling the brand to create products on ecommerce website quickly and efficiently
  • PRODUCT CUSTOMIZATION
    Create a detailed product with multiple images, zoom-in feature, product keywords
  • YOU MAY ALSO LIKE
    Suggested products selected based on previous purchases
  • TRANSLATIONS OF CONTENT
    Possibility to translate content in multiple languages
  • CUSTOMIZABLE CATEGORIES
    Possibility to create customized categories and product views (i.e. complete the look, etc.)
  • LOCALIZED PRICE OPTION
    Ability to customize price and currency across different countries
  • PRODUCT REVIEW
    Collection and management of feedback on products directly from the platform
Product Information Management

Order Management System

  • AUTOMATIC ORDER MANAGEMENT
    The orders are processed automatically by the platform, with the possibility to create rules to customize the type of orders that need to be processed manually
  • INTUITIVE INTERFACE
    Unique platform to easily manage the fulfilment of orders, through the consolidation of order details, messages and all relevant documentation related to the order
  • REFUND, CHANGE & RETURN
    Refunds, exchanges and returns are managed by the system including the automatic creation of customizable documentation (i.e. return form, invoices, etc.)
  • INTEGRATION WITH ALL SALES CHANNELS
    Unified order dashboard to manage all the orders from different channels (ecommerce, marketplaces, etc.)
  • MESSAGING INTEGRATION
    Messages and notifications related to the order are integrated and managed directly on the platform
  • DEVICE RECOGNITION
    The platform can recognize the device from which the purchase has been made
  • CROSS BORDER DOCUMENTATION & SHIPPING LABELS
    Automatic creation of all required international documentation related to the management and shipment of the order
Order Management System

Customer Experience, CRM and Payment

  • MESSAGING / TICKETING SYSTEM INTEGRATED
    Easy and direct management of client requests directly from the platform
  • CUSTOMIZABLE EMAIL TEMPLATES
    Possibility to configure email templates in multiple languages
  • CUSTOMER SERVICE
    Call support, localization / multi-Lingual support (it, en, de, fr, es, zh, ar, ja, pt, ru, sv, tr)
  • MARKETPLACES MESSAGING INTEGRATION
    Unified management of messages coming from different channels
  • PAYMENT MANAGEMENT
    Management of payment related aspects (PayPal, World pay, etc.)
  • FRAUD CHECK AND RISK SCORE
    Accurate control on the credit card risk score
  • CRM
    Historical order enquiries stored in our CRM module in back-office
  • INTEGRATED VAT SYSTEM
    Automatic VAT calculation system for different countries
Customer Experience, CRM and Payment

Promotions Management

  • PROMOTIONS
    Promotions can be configured by geographical area, user, user group, product category and cart. All types of promotions are supported (i.e. percentage discount, number of items discount, fixed amount, free shipping, free products, etc.)
  • CUSTOMIZABLE CHECK OUT
    Saved shopping carts with configurable expiration time, one page checkout, guest check out, option to create account at beginning of check-out, accept gift messages per order and per item
  • CHOOSE SHIPPING / PAYMENT
    Flexibility for the clients to customize the purchase process
  • COUPON & GIFT CARD
    Promotion by coupon / promo code with options for configuring usage limits
  • ABANDONED CART PROMOTION
    Possibility to set up personalized promotion for clients that attempt to leave before completion of the purchase
  • WISHLIST
    Add any products to a personalized wish list
Promotions Management

Marketing, Newsletter, SEO

  • CAMPAIGN MANAGEMENT
    Through the platform, it is possible to directly manage multiple marketing campaigns (e.g. AdWords, newsletters, banners) and the creation of personalised report
  • RETARGETING
    Creation and technical implementation of retargeting ads on the most popular sites, socials and channels in order to maximize the brand exposure
  • EMAIL CAMPAIGN
    Creation of targeted email with specific call to action and analysis of in-depth reporting data in order to optimize the performance of newsletter
  • STRATEGIC DIGITAL MARKETING CONSULTANCY
    Kooomo has different partners who can help clients to get the most out of their marketing investments
  • SEO
    Kooomo platform can manage directly SEO activities such as generating SEO URL Alias for: Products, Categories, CMS, Custom URL alias, Management of keywords per products and Meta tags per categories, products, auto-generated XML Sitemap, Import 301 and 302 Redirections.
Marketing, Newsletter, SEO