Customer Success

Customer Success

Deliver a world-class customer experience that will make your brand stand out from competitors and increase your customer lifetime value.

Customer Success

  • PROCESS ALL CUSTOMER QUERIES
    The platform centralises customer requests from all channels (including marketplaces), and configures templates in multiple languages to manage enquires more efficiently  


  • REVIEW PAYMENTS
    Review all incoming and outgoing payments and automatically calculate VAT for specific countries and regions
  • ASSESS FRAUDULENT ACTIVITY
    Credit card risk analysis quickly scores and highlights potential fraudulent transactions on your eCommerce website


  • INCREASED CONVERSIONS THROUGH ADVANCED CRM
    Improve profitability by analysing rich data gathered by the Kooomo CRM system, which gives you powerful insights into your customer base
Customer Success