Customer Experience

Customer Experience

The Kooomo platform enables you to deliver a great customer experience, including CRM and payment capabilities.

Customer Experience

  • MESSAGING / TICKETING SYSTEM INTEGRATED
    Easy and direct management of client requests directly from the platform
  • CUSTOMIZABLE EMAIL TEMPLATES
    Possibility to configure email templates in multiple languages
  • CUSTOMER SERVICE
    Call support, localization / multi-Lingual support (IT, EN, DE, FR, ES, ZH, AR, JA, PT, RU, SV, TR)
  • MARKETPLACES MESSAGING INTEGRATION
    Unified management of messages coming from different channels
  • PAYMENT MANAGEMENT
    Management of payment related aspects (PayPal, Worldpay, etc.)
  • FRAUD CHECK AND RISK SCORE
    Accurate control on the credit card risk score
  • CRM
    Historical order enquiries stored in our CRM module in back-office
  • INTEGRATED VAT SYSTEM
    Automatic VAT calculation system for different countries
Customer Experience